FAQ
Buying Prints
Each print is made to order in the UK. Please allow 7 days for mounted prints and 14-21 days for framed prints to ship.
Turnaround time
Each print is made to order for you. Mounted prints take around a week to dispatch and framed prints take around 2-3 weeks to dispatch.
Prints are shipped directly from the printer/framer and will be packed with safety a priority. Prints will ship separately from any other items in your order.
What will happen to other items in my order?
Books and cards are held in stock so they will ship immediately and will ship separately from your print which is made to order.
You will get two separate dispatch emails to confirm they're on their way to you.
Quality assured
My illustrations are printed onto my favourite fine art paper - Canson Rag Photographique which is 100% cotton, acid free and OBA free, museum grade, white fine art and photographic paper. Made to last with archival quality inks and papers. Printed in the UK
Your print will be accompanied by an Artsure certificate to confirm all the details for your records.
Mounted vs Framed
Mounted prints are designed to drop into a standard frame of your choice, but make a beautiful gift as they are.
If you’d like your print ready to hang on the wall, I offer a framing service. Prints are mounted with a 2” Fine Art White mount and finished with a 30mm smooth white frame.
Print refunds
Each print is made to order, so refunds can’t be given unless there is a fault with the product. Your happiness matters greatly to me, so if there is any disappointment with your print, please do get in touch at info@tootsdesign.co.uk. Please notify me of any returns within 14 days of receiving the time. Items should be returned with a tracked shipping service.
Lorna's books
The Tales Of Mr Bear
Suggested age 0+
If you're looking to gift this to a child, 0-10 is an especially lovely age range for The Tales Of Mr Bear, but much like Winnie the Pooh Mr Bear is loved by all ages.
The Keepsake book is a lay flat binding (extra thick & deluxe, lies flat to maximise full page illustrations). It makes a lovely newborn, christening or Christmas gift.
The paperback also makes a delightful gift.
🎥 The Tales Of Mr Bear features three charming stories in one book. Lorna has animated all three and the first on (Mr Bear's Christmas) can be watched on BBC iPlayer, narrated by Stephen Fry.
Read some of the reviews here.
Love Never Dies
Suggested age 0+
Love Never Dies is an illustrated short story and a beautifully heartfelt story of grief and loss and above all, love.
Love Never Dies has helped comfort children and adults alike after loss and bereavement. It has been a valuable resource for schools, therapists and bereavement charities as well as a beautiful gift for anyone at a time of grief.
Just As You Are
Suggested age 3+
Just As You Are is filled with illustrated poems and stories which encourage you to follow your heart alongside your fears, chase your dreams amidst adversity and walk your own path, just as you are.
It covers topics such as fear, adversity, loneliness and carving your path in a gentle way, simple enough for young children to understand.
Just As You Are makes a beautiful gift for anyone who may welcome a little support, encouragement and friendship.
Features heartwarming 10 poems written, illustrated and self published by Lorna Gibson available in Paperback and Hardback.
Hidden Monsters
Suggested age 13+
Hidden Monsters is a powerfully illustrated short story about welcoming in all that you fear and learnt to hide away, to tell the world ‘I’m fine’
Hidden Monsters embraces curiosity about the darker sides of ourselves, thoughts and fears we might try to drown out.
Welcoming in all aspects of yourself with kindness and curiosity can help you feel more yourself, more at peace, just as you are.
This book has been a powerful resource for therapists and for use with many people struggling with their mental health. Hidden Monsters can help you feel less alone with your thoughts and feelings and the illustrations can help provide a visual description to them too.
Written, illustrated and self published by Lorna Gibson and can be purchased as a paperback and hardback.
On The Shoulders Of Giants
Suggested age 13+
On The Shoulders Of Giants aims to help people feel less alone with their worries and to continue normalising our human experiences which are so commonplace but so often lived quietly behind closed doors. You may at some point have walked around with a heart full of untold stories, knowing the weight that it brings. The exhaustion of plastering over pain with small talk. If a problem shared is a problem halved, then a problem faced alone is almost certainly magnified. This book comforts difficult paths you might have walked quietly and remind you that you're a gift to this world because of your lived experiences, not despite them.
Features 12 illustrated heartfelt, comforting and hopeful poems. Written, illustrated and self published by Lorna Gibson. Can be purchased as a paperback and hardback.
Commissioned illustrations
Lorna sometimes has availability for bespoke illustrations which make a beautiful gift for yourself or a loved one
Turnaround time
The journey from initial chat to concept sketch onto full illustration is usually about a month. If you have a special date in mind Lorna will always do her best to accommodate that in planning the commission.
I'm not sure what to ask for
Lorna loves asking about the little details that mean the most to you in life and will often find a spark of magic to tie together your commission, so don't worry if you're unsure what you'd like to put in before you go ahead.
Shipping, Returns & Exchanges
We offer free UK shipping on orders over £50. International shipping is available and will be calculated at checkout.
What is the shipping policy?
Shipping options will be shown at checkout. Standard shipping in the UK will be Royal Mail Tracked 48 and Express will be either Royal Mail Tracked 24 or DHL Next Day. Both standard and express delivery options are tracked for your peace of mind.
Free shipping is available over £50 in the UK (excluding prints).
Order confirmation and dispatch
Orders placed before 1pm Monday - Friday will be dispatched that day.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Prints
Prints will ship directly from the printer, so if you have an order containing items other than prints then you will receive two separate shipments.
Your prints will be sent via Royal Mail or a with a courier direct from the printers/framers depending on size.
Overseas
International shipping is available and shipping costs will apply which will be calculated at checkout.
International orders will be sent using a Royal Mail tracked service. Every effort is taken to get your order to you safe and sound as soon as possible.
Please note that delays are possible with international orders which is beyond our control and that customers outside the U.K will be responsible paying for any customs fees, duties and tariffs. You will be able to track your order to keep up to date while it's on its way to you.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be calculated at checkout. International orders will be sent using a Royal Mail tracked service. Every effort is taken to get your order to you safe and sound as soon as possible.
Please note that delays are possible with international orders which is beyond our control and that customers outside the U.K will be responsible paying for any customs fees, duties and tariffs. You will be able to track your order to keep up to date while it's on its way to you.
Returns and refunds
Print refunds:
Each print is made to order, so refunds can’t be given unless there is a fault with the product. Your happiness matters greatly to me, so if there is any disappointment with your print, please do get in touch to info@tootsdesign.co.uk.
Please notify me of any returns within 30 days of receiving the time. Items should be returned with a tracked shipping service.
Other product refunds:
You're welcome to return books or cards. Please notify me of any returns within 30 days. You can read more in my refund policy here.
Get in touch
Have questions about your order, or a general enquiry?